In order to transfer the products to MailChimp, products including their variants are converted into corresponding objects in MailChimp. The Shopware article data is stored in at least two tables: s_articles_ and _s_articles_details It can happen that the Shopware database contains inconsistent data, e.g. an article has no details. This article cannot be ordered and is not displayed in the backend because it is an incorrect data record. These data records can hinder the synchronization of products, which is why they should be removed from the database.

In the “Advanced” tab, there is a “Check products” function that searches for incorrect data records. Once these have been identified, the corresponding articles are displayed in a pop-up window. These data records can be removed at the bottom of the table using the ‘Repair’ button.

If this does not help either, there is also a “Clean up products” button that can remedy the situation.